Support

Pinnacle’s customer support is designed to be reachable and responsive, so you can get help with your account, deposits, withdrawals, or gameplay questions without stress. Support is available around the clock, and the team aims to resolve most routine issues quickly so you can get back to playing.

How to contact support

The quickest way to reach a live agent is the live chat, available 24/7 and typically answered within a few minutes during busy periods. If you prefer written records, email customerservice@pinnacle.com and expect a reply within about 24 hours. Phone support is available in select regions or by request—use live chat to ask for a callback if you need to speak with someone directly.

What you can expect from the team

Pinnacle’s support staff are trained to handle account, transaction, and gameplay questions, and they’ll escalate complex issues to specialists when needed. Typical response times: immediate or a few minutes on live chat, within 24 hours by email, and phone callbacks usually within a few hours where offered. The team prioritizes secure handling of verification and payment queries, and will guide you through any document checks or troubleshooting steps.

Find quick answers in the Help Center

Before contacting support, check the FAQs and Help Center for step-by-step guides on deposits, withdrawals, bonus terms, verification, and technical fixes. The Help Center covers common topics like minimum deposits, wagering rules, and how promotions work, so you can often solve simple issues on your own. For more details about Pinnacle’s offers and policies, read our full Pinnacle review.

Friendly, practical support that protects your play

Pinnacle’s support aims to be friendly, clear, and practical—treating each inquiry with professionalism and respect. If you run into account holds, transaction delays, or gameplay questions, expect clear instructions, next steps, and honest timelines rather than vague answers. Support will also explain any applicable terms or limits that affect your issue.

Help with responsible play and account controls

If you need tools to manage your play, support can help set deposit limits, time-outs, or self-exclusion options and point you toward responsible gambling resources. If you or someone you know needs additional help, the support team will provide information on support services and how to limit access to your account.

Reach out via live chat for the fastest service, email customerservice@pinnacle.com for detailed questions, or request a phone callback through chat if you prefer to speak with an agent. The team is ready to help you safely and quickly resolve issues so you can enjoy Pinnacle with confidence.